Returns & Delivery

Delivery Times

We'll do everything we can to deliver your order within 2-3 working days of placing your order if the item is in stock. Most orders are delivered within 1-2 business days after the order is shipped. 

Orders are picked from Monday to Friday only.

If the item(s) is(are) not in stock please allow 2-3 weeks for delivery.

We will always do our best to deliver before the expected delivery date.

You will receive an email when your order has been dispatched, which will provide an expected delivery date.

Refund Policy

If you purchase an item from us online, you may return the item within 14 days of delivery for a full refund, provided the returned goods are in a saleable condition, in their original packaging and have not been used or damaged.

To report any damages, please do so within 48 hours from receipt of goods. We advise our customers to check all items immediately after receiving delivery. Claims for unwanted or damaged goods cannot be accepted outside this period.

You will be responsible for any postage / courier charges to return the item. We advise you to use an insured, signed for service. However, if Vidvei Home is at fault, we will cover the cost of the return.

Please ensure to use appropriate packaging as only items that reach us in perfect condition will be accepted as returns. Once the item has been returned we will review it and once approved, your account will be credited. Please allow 28 days for the money to be refunded to your account.

Faulty or Defective Goods

If you receive an item from us that is faulty or defective please contact us within 48 hrs of receiving the product.   We will review it and once approved ensure to remedy the situation for you as soon as possible.

Please email: info@vidveikitchens.ie or call 087 924 8666

Shipping Fees

Shipping is Free within Ireland on orders over €100

The cost of delivery for items before €100 will vary depending on the item and weight. Delivery costs are calculated at checkout. 

We deliver within Ireland, UK and Europe. 

Our Irish delivery partners for standard courier delivery are DPD